Delivery and returns

DELIVERY INSTRUCTIONS

Whatever shipping method you choose, be sure to indicate on your order:

• The name of the recipient(s)
• A precise address (Street, place, postal code, city, delivery instructions)
• A valid telephone number and preferably a mobile where you can easily be reached, in case the delivery person encounters a problem during delivery.

Orders are shipped from our store in Nantes, Loire-Atlantique. At the start of these, a shipping confirmation email is sent to you with a link allowing you to follow the progress of the delivery of your package online. The transfer of responsibility for the package takes place at the time of actual delivery of the package (Signature of the recipient or declaration of delivery by La Poste or Chronopost).

SHIPMENTS

All orders are carefully prepared by Claire in our Nantes store. An order placed before 12 p.m. is shipped the same day (Tuesday to Saturday) or the next day during busy periods.

We deliver all over the world via Colissimo.

DELIVERY METHODS

Mondial Relay in Points Relais® & Lockers (France, Belgium and Luxembourg)
Collect your package from one of the 12,000 Relais® Points and 2,400 Lockers (24/7) anywhere in France at any time. Your package arrives in a safe place on the agreed date and you can collect it at the time that suits you best! It's very simple: when finalizing your order, choose from the collection points offered around your address. Choosing Mondial Relay means limiting the environmental impact of your packages and supporting the local economy.

La Poste – Colissimo without signature
Colissimo is a La Poste service, guaranteeing delivery within 48 hours to 72 hours (working days and Saturdays – in mainland France) delivered without signature. If you are not at home on the day the postman arrives, the package will be left in your mailbox if the size of the package allows it, otherwise it will be kept for 15 days in the post office or collection point on closer to you. Please note, any “home delivery without signature” noted as delivered by La Poste will be considered as actually delivered and will not be subject to any compensation from us.

SHIPPING COST

	Order price	Mondial Relay	Colissimo without signature	Colissimo World
Metropolitan France	0-39€	€2.90	€5.90
	+39€	Free	€5.90
	+69€	Free	Free
Belgium, Andorra, Monaco	0-39€	€2.90	€5.90
	+39€	Free	€5.90
	+69€	Free	Free
Europe and Overseas	0-39€	2.90€	€9.90
	+39€	Free	€9.90
	+89€	Free	Free
Rest of the world				€19.90

RETURNS AND EXCHANGES

If you are not completely satisfied with your order, you have 14 days after receipt to return all or part of your package.

To do this, you must send us a return/exchange request to the following address bonjour@bachca.com indicating your contact details, the reason for your return as well as the product you want in exchange. Return costs are the responsibility of the customer.

You then have a period of fourteen (14) days to return the complete, unused product(s) to us, in its (their) original packaging intact and to the extent of the possible accompanied by its (their) original packaging as well as the return slip and a copy of the invoice to the following address:

Bachca
28 rue Jean Jaurès
44000 Nantes

hello@bachca.com

If the products are not returned within fourteen (14) days, from the day of actual receipt of the order, the order is deemed final and no refund or exchange can take place, with the exception of the cases provided for in these General Terms and Conditions.

REFUND

We undertake to reimburse you for the amount of the returned items within a maximum period of fourteen (14) days after receipt of your reimbursement request letter.

DELIVERY PROBLEM

If you wish to dispute the delivery of your package, here is the procedure to follow:

• Open a complaint with Colissimo via the parcel tracking site or by telephone at 3631 for France (Free service + call price).
• Notify us of the loss of the package by email to bonjour@bachca.com indicating the order reference as well as the complaint reference, so that we can validate the loss of the package.

It is imperative that you take these steps to validate the claim.

 Keep the original packaging and the invoice. These documents will be used in the event of a return or exchange.

For any questions, contact us at bonjour@bachca.com.