Delivery and returns

DELIVERY INSTRUCTIONS

Regardless of the shipping method chosen, be sure to indicate on your order:

• The name of the recipient(s)
• A precise address (Street, place, postal code, city, delivery instructions)
• A valid phone number and preferably a mobile where you can be easily reached, in case the delivery person encounters a problem during delivery.

Orders are shipped from our shop in Nantes, Loire-Atlantique. Upon departure, a shipping confirmation email is sent to you with a link allowing you to track the progress of the delivery of your package online. The transfer of responsibility for the package is made at the time of actual delivery of the package (Signature of the recipient or declaration of delivery by La Poste or Chronopost).

SHIPMENTS

All orders are carefully prepared by Claire in our Nantes boutique. An order placed before 12pm is shipped the same day (Tuesday to Saturday) or the next day in case of busy periods.

We deliver worldwide via Colissimo.

DELIVERY METHODS

Mondial Relay in Points Relais® & Lockers (France, Belgium and Luxembourg)
Pick up your parcel at one of the 12,000 Points Relais® and 2,400 Lockers (24/7) throughout France at any time. Your parcel will arrive in a safe place on the set date and you can pick it up at the time that suits you best! It's very simple: when finalizing your order, choose from the collection points offered around your address. Choosing Mondial Relay means limiting the environmental impact of your parcels and supporting the local economy.

La Poste – Colissimo without signature
Colissimo is a service provided by La Poste, guaranteeing delivery within 48 to 72 hours (working days and Saturdays – in Metropolitan France) delivered without signature. If you are not at home on the day the postman calls, the package will be left in your mailbox if the size of the package allows it, otherwise it will be kept for 15 days at the post office or collection point closest to you. Please note that any "home delivery without signature" noted as delivered by La Poste will be considered as actually delivered and will not be subject to any compensation from us.

SHIPPING COSTS

	Order price	World Relay	Colissimo
Metropolitan France	0-49€	2.90 €	5.90 €
	+49€	Free	Free
Belgium, Andorra, Monaco	0-49€	2.90 €	5.90 €
	+49€	Free	Free
Europe and Overseas	0-49€	2.90€	9.90€
	+49€	Free	9.90€
	+89€	Free	Free
Rest of the world	0-95€		19.90 €
	+95€		Free

RETURNS AND EXCHANGES

If you are not completely satisfied with your order, you have 14 days after receipt to return all or part of your package.

To do this, you must send us a return/exchange request to the following address bonjour@bachca.com indicating your contact details, the reason for your return and the product you want in exchange. Return costs are the responsibility of the customer.

You then have a period of fourteen (14) days to return the complete, unused product(s) to us, in its (their) original packaging intact and, if possible, accompanied by its (their) original packaging as well as the return slip and a copy of the invoice to the following address:

Bachca
28 rue Jean Jaurès
44000 Nantes

hello@bachca.com

If the products are not returned within fourteen (14) days from the date of actual receipt of the order, the order is deemed final and no refund or exchange may take place, except in the cases provided for in these General Terms and Conditions.

REFUND

We undertake to reimburse you for the amount of the returned items within a maximum of fourteen (14) days after receipt of your refund request letter.

DELIVERY PROBLEM

If you wish to dispute the delivery of your package, here is the procedure to follow:

• Open a complaint with Colissimo via the parcel tracking site or by telephone at 3631 for France (Free service + cost of the call).
• Notify us of the loss of the package by email at bonjour@bachca.com, indicating the order reference and the complaint reference, so that we can validate the loss of the package.

It is imperative that you take these steps to validate the claim.

 Keep the original packaging and the invoice. These documents will be useful in the event of a return or exchange.

For any questions, contact us at bonjour@bachca.com.