Delivery and returns
DELIVERY INSTRUCTIONS
Whatever shipping method you choose, be sure to indicate on your order:
- The name of the recipient(s)
- A precise address (Street, locality, postal code, city, delivery instructions)
- A valid telephone number and preferably a mobile where you can be easily reached, in case the delivery person encounters a problem during delivery.
Orders are shipped from our warehouse in Nantes, Loire-Atlantique. From these, a shipping confirmation email is sent to you with a link allowing you to follow the progress of the delivery of your package online. The transfer of responsibility for the package takes place at the time of the actual delivery of the package (Signature of the recipient or declaration of delivery by La Poste or Chronopost).
SHIPMENTS
Shipping within 24 hours if the product is available in stock
- Orders placed before 12 noon are dispatched the same day (working days only).
- Orders placed after 12 noon are dispatched the next day at the latest (working days only).
Worldwide expedition.
We deliver worldwide via Mondial Relay, Colissimo and DHL (USA and Asia only).
DELIVERY METHODS
Mondial Relay in Points Relais® & Lockers (France, Belgium and Luxembourg)
Pick up your package at one of the 12,000 Points Relais® and 2,400 Lockers (24/7) anywhere in France at any time. Your package arrives in a safe place on the fixed date and you can collect it at the time that suits you best! It's very simple: when finalizing your order, choose from the collection points offered around your address. Choosing Mondial Relay means limiting the environmental impact of its parcels and supporting the local economy.
La Poste – Colissimo without signature
Colissimo is a La Poste service, guaranteeing delivery within 48 to 72 hours (working days and Saturdays – in Metropolitan France) delivered without signature. If you are not present at home on the day of the postman's visit, the parcel will be deposited in your mailbox if the size of the parcel allows it, otherwise it will be kept for 15 days in the post office or the collection point on closer to home. Attention, any delivery "at home without signature" noted as delivered by La Poste will be considered as actually delivered and will not be the subject of any compensation on our part.
La Poste – Colissimo with signature
Colissimo is a La Poste service, guaranteeing delivery within 48 to 72 hours (working days and Saturdays - – in Metropolitan France) delivered against signature. In case of absence, a calling card will be left in the mailbox. The delivery person will try again the next day. If during the second passage, the recipient is still not present, the package will be collected at the nearest post office (always against signature) and will be available for 15 days.
DHL (USA and Asia)
Delivery in 7 to 16 days depending on the destination.
SHIPPING COST
|
Mondial Relay |
Colissimo without signature |
Colissimo with signature |
Colissimo Europe |
Worldwide Colissimo |
DHL |
||
|
France |
0-70€ |
€3.00 |
€5.50 |
||||
|
+70€ |
Free |
Free |
|||||
|
Belgium |
0-70€ |
€3.00 |
€6.00 |
||||
|
+70€ |
Free |
Free |
|||||
|
UK |
€15.00 |
||||||
|
Europe |
0-100€ |
€7.00 |
|||||
|
+100€ |
Free |
||||||
|
Rest of the world |
20,00 € |
€30.00 |
RETURNS AND EXCHANGES
If your order does not give you complete satisfaction, you have a period of 14 days after receipt to return all or part of your package.
To do this, you must send us a return/exchange request to the following address bonjour@bachca.com indicating your contact details, the reason for your return and the product you want in exchange. Return costs are the responsibility of the customer.
You then have a period of fourteen (14) days to return the complete product(s), unused, in its (their) original packaging intact and to the extent of the possible accompanied by its (their) original packaging as well as the return form and a copy of the invoice to the following address:
BACHCA RETURNS SERVICE
66 rue Marechal Joffre
44000 Nantes
hello@bachca.com
If the products are not returned within fourteen (14) days, from the day of actual receipt of the order, the order is deemed final and no refund or exchange can take place, with the exception of the cases provided for in these T&Cs.
REFUND
We undertake to reimburse you for the amount of the returned items within a maximum period of fourteen (14) days after receipt of your reimbursement request letter.
DELIVERY PROBLEM
If you wish to contest the delivery of your package, here is the procedure to follow:
- Open a complaint with Colissimo via the parcel tracking site or by telephone on 3631 for France (Free service + price of the call).
- Notify us of the loss of the parcel by email to bonjour@bachca.com indicating the order reference as well as the complaint reference, so that we can validate the loss of the parcel.
It is imperative that you take these steps to validate the claim.
Keep the original packaging and the invoice. These documents will be useful to you in case of return or exchange.
If you have any questions, please contact us at bonjour@bachca.com.